RETURN & REFUND POLICY

At PurrSwitch, we want you to feel confident and completely satisfied with your purchase. That is why every order is protected by our 90-Day Satisfaction Guarantee, subject to the conditions below.

1. 90-Day Return Window

You may request a return within 90 calendar days from the date your order is delivered.

To qualify, you must contact our support team before sending the product back. Returns sent without prior approval may not be accepted.

2. Check Compatibility Before Ordering

PurrSwitch is designed for:

• Square faceplates measuring approximately 82–87 mm
• 86 × 86 mm double rocker switches
• Two mechanical rocker buttons

PurrSwitch is not designed for:

• Single rocker switches
• Power outlets or sockets
• Touch-sensitive switches
• Rotary dimmers
• Irregularly shaped or oversized switch panels

Please review the product measurements and compatibility guide before placing your order.

Compatibility-related returns are accepted within the return period, but the customer is responsible for return shipping unless the product information provided on our website was incorrect.

3. Return Eligibility

To be eligible for a return, the product must:

• Be returned complete and in good overall condition
• Be free from intentional damage or excessive wear
• Include all original components
• Include the original packaging where reasonably possible
• Be securely packaged to prevent damage during return shipping

You may carefully inspect and test the product. However, we may reduce or reject a refund if the product has been damaged through improper installation, permanent glue, modification, misuse or handling beyond what is reasonably necessary to test it.

We may request photos or videos before approving a return.

4. Product and Installation Information

Each package includes:

1 × PurrSwitch decorative light-switch cover

The following items are not included:

• Wall switch or switch panel
• Installation adhesive
• Tools or electrical components

PurrSwitch does not connect to electricity and does not require electrical installation. We recommend using suitable removable double-sided mounting tape and checking the alignment before pressing it firmly into place.

Damage caused by unsuitable adhesive, permanent glue, incorrect installation or use on an incompatible switch is not considered a manufacturing defect.

5. How to Start a Return

To request a return, contact us at:

📧 purrswitch@use.startmail.com

Please include:

• Your full name
• Your order number
• The reason for your return
• Photos or a short video when the product is damaged, defective or incorrect

Once your request has been reviewed and approved, we will send you the return instructions and return address.

Please do not return the product without contacting us first.

6. Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

When approved:

• The refund will be issued to the original payment method
• We will normally process it within 5–10 business days
• Your bank or payment provider may require additional time to display the refund

Where applicable law requires a shorter deadline or additional reimbursement, those legal requirements will apply.

7. Return Shipping Costs

For voluntary returns, compatibility errors or changes of mind, return shipping costs are the customer’s responsibility.

PurrSwitch will cover reasonable return or replacement costs when:

• The product arrives damaged
• The product has a manufacturing defect
• You receive a different product from the one ordered
• The order is missing an essential component listed as included

Original expedited or premium shipping charges are non-refundable. Standard original delivery charges will be refunded when required by applicable consumer law.

8. Damaged, Defective or Incorrect Orders

Please inspect your order after delivery.

When your product arrives damaged, defective or incorrect, contact us as soon as possible—preferably within 48 hours of delivery—with clear photographic or video evidence.

After reviewing the evidence, we may offer:

• A free replacement
• Replacement parts, when applicable
• A full or partial refund

Reporting the issue after 48 hours does not remove any mandatory consumer rights that may apply in your country.

9. Statutory Consumer Rights

This 90-day policy is an additional commercial benefit and does not limit any mandatory rights available to you under the consumer-protection laws of your country.

For example, qualifying online purchases in the UK and EU generally have a statutory 14-day cancellation period, subject to conditions and exceptions.

10. Contact Us

For questions about returns, refunds, compatibility or installation, contact our support team:

📧 Email: purrswitch@use.startmail.com
🕒 Support hours: Monday to Friday, 9:00 AM–6:00 PM (CET)
💬 Response time: Within 24 hours on business days.