SHIPPING POLICY

Last updated: July 27, 2026

GENERAL INFORMATION

At PurrSwitch, we carefully process and ship every order so your product arrives safely and in excellent condition.

Please review this Shipping Policy before placing your order. By completing a purchase, you acknowledge the processing times, estimated delivery windows and shipping conditions described below.

SECTION 1 – ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays.

Orders placed during weekends or public holidays will begin processing on the following business day.

After placing your order, you will receive:

• An order confirmation email
• A shipping confirmation email once the order has been dispatched
• A tracking number when tracking is available

During promotional periods, holidays or unusually high order volumes, processing may take slightly longer.

SECTION 2 – ESTIMATED DELIVERY TIMES

Estimated delivery times begin from the date the order is shipped and do not include the 1–3 business day processing period.

These delivery windows are estimates and are not guaranteed delivery dates.

Delivery times may vary depending on the destination, local carrier, customs procedures, public holidays and circumstances outside our reasonable control.

SECTION 3 – ORDER TRACKING

Once your order has been shipped, you will receive a tracking number by email.

Tracking information may require some time to become active after the carrier receives the package.

If you have not received your shipping confirmation or tracking information within 5 business days of placing your order, contact us at:

📧 purrswitch@use.startmail.com

Please include your full name and order number so we can assist you more quickly.

SECTION 4 – SHIPPING COSTS

Shipping costs, when applicable, are calculated and displayed during checkout before payment is completed.

Any available free-shipping promotion will be shown on the product page or during checkout.

Customers will not be charged an additional shipping fee after completing the purchase unless they request an address change, reshipment or another service that generates an additional cost.

SECTION 5 – CUSTOMS, DUTIES AND TAXES

PurrSwitch ships internationally.

Depending on the destination country and the way taxes are collected during checkout, an order may be subject to:

• Import duties
• Value-added tax or local sales tax
• Customs fees
• Carrier handling or clearance charges

Where taxes or duties are collected during checkout, they will be displayed before payment is completed.

Where these charges are not collected in advance, the destination country’s customs or tax authority may request payment before releasing the package.

PurrSwitch does not control charges imposed independently by local customs authorities.

Customers are responsible for providing any information reasonably requested by customs or the local delivery carrier.

SECTION 6 – DELIVERY DELAYS

We make every reasonable effort to deliver orders within the estimated timeframe.

Occasional delays may result from:

• Carrier operational issues
• Customs inspections
• Weather conditions
• Public holidays or peak shopping periods
• Strikes or transportation disruptions
• Incorrect or incomplete delivery information
• Events beyond our reasonable control

If your order experiences an unusual delay, contact us and we will review the tracking information and assist with the carrier investigation.

Handing the order to the carrier does not automatically remove any responsibility that PurrSwitch has under applicable consumer law. For qualifying EU purchases, the seller is generally responsible for the goods until the customer receives them.

SECTION 7 – INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for reviewing their shipping information before completing an order.

The address must include all necessary details, such as:

• Full recipient name
• Street and house number
• Apartment or unit number
• City
• Postal code
• State, province or region
• Country
• Valid telephone number, where required

If you notice an error after placing your order, contact us immediately at:

📧 purrswitch@use.startmail.com

We will attempt to update the address before dispatch, but changes cannot be guaranteed once processing or shipping has begun.

If an order is returned because the customer supplied an incorrect or incomplete address, additional shipping costs may apply before the order can be sent again.

SECTION 8 – FAILED DELIVERY OR UNCLAIMED PACKAGES

Customers are responsible for monitoring their tracking information and responding to delivery or customs notifications.

A package may be returned to the sender when:

• Delivery was attempted unsuccessfully
• The recipient was unavailable
• The address was incomplete or incorrect
• The package was not collected
• Customs information was not provided
• Required import charges were not paid

If a package is returned to us, contact our support team. Depending on the circumstances, we may offer reshipment or a refund in accordance with our Return & Refund Policy.

Additional shipping costs may apply when the failed delivery was caused by an incorrect address, failure to collect the package or failure to respond to the carrier.

SECTION 9 – LOST ORDERS

If your order has not arrived by the end of the estimated delivery window, contact us at:

📧 purrswitch@use.startmail.com

Please provide:

• Your full name
• Your order number
• Your shipping address
• Any relevant tracking information

We will review the shipment and, where appropriate, open an investigation with the carrier.

If the carrier confirms that the package has been lost, we will provide an appropriate resolution, which may include a replacement or refund.

Where applicable consumer law gives the customer additional rights for an undelivered order, those rights will remain unaffected. Under EU rules, when no different delivery period has been agreed, goods should generally be delivered within 30 days; customers may be entitled to cancel after giving the seller an additional reasonable deadline.

SECTION 10 – ORDERS MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it:

1. Check the delivery location, mailbox and any safe place around the property.
2. Ask household members, neighbours, reception staff or building management.
3. Review any delivery photograph or carrier notification.
4. Contact the local carrier for delivery details.
5. Contact PurrSwitch if the package is still missing.

Please report delivery concerns as soon as possible so we can assist with the carrier investigation.

SECTION 11 – DAMAGED OR INCORRECT ORDERS

Please inspect your order after delivery.

If your package arrives damaged, defective or contains an incorrect product, contact us as soon as possible—preferably within 48 hours of delivery.

Include:

• Your order number
• A description of the issue
• Clear photographs or a short video
• A photograph of the shipping label and packaging where relevant

After reviewing the evidence, we may arrange a replacement, refund or another suitable resolution at no additional cost.

The preferred 48-hour reporting period does not remove any mandatory consumer rights that apply in your country.

SECTION 12 – CHANGES AND CANCELLATIONS

Contact us immediately when you need to change or cancel an order.

We will try to accommodate your request, but we cannot guarantee changes or cancellations after the order has entered processing or has been shipped.

Once an order has been dispatched, it must generally be handled according to our Return & Refund Policy.

SECTION 13 – CUSTOMER RIGHTS

This Shipping Policy does not exclude or limit any consumer rights that cannot legally be waived.

Customers may have additional rights relating to delivery, cancellation, damaged products and undelivered orders under the laws of their country of residence.

SECTION 14 – CONTACT INFORMATION

For questions about shipping, tracking, delivery delays or your order status, contact:

📧 Email: purrswitch@use.startmail.com
🕒 Support hours: Monday to Friday, 9:00 AM–6:00 PM (CET)
💬 Response time: Within 24 hours on business days
🌐 Website: [insert your PurrSwitch domain]